The Transylvania Times -

Comporium Taking Precautions To Provide Services-Brevard NC


Last updated 3/19/2020 at 11:17pm

Comporium is ramping up safety precautions to make sure that employees remain healthy and able to serve while also protecting customers. In addition to the social distancing practices and safety protocols for staff to use, Comporium’s customer service team will implement a quick screening process prior to scheduling a home visit or to working with customers at one of its locations.

Customers will be asked four general questions to help the team determine if there is a greater risk of spreading COVID-19:

•If the customer has been in close contact during the past 14 days with anyone diagnosed with COVID-19;

•If the customer has been advised by a medical professional to stay home or avoid contact with others;

•If the customer has been free of fever (100.4 or higher), coughing, shortness of breath or symptoms associated with COVID-19 for at least 24 hours; and

•If the customer has traveled outside the US.

Customers are not required to answer these questions, but in order to ensure that the service team operates safely, Comporium may have to delay an in-person visit with the customer if it cannot be determined that the risk of spreading the coronavirus is low.

Additionally, Comporium is asking employees to take extra steps to monitor themselves for signs of illness daily. Employees are being asked err on the side of caution if they believe they have been exposed to COVID-19 and to stay home for 14 days. The goal of these extra measures is to make sure that technicians and customer service team can continue to serve the community safely, quickly and help keep you connected to the people and information you need most.


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